Refund Policy/ Terms & Conditions
General Information
Mannarinu Caterers Ltd. respects the privacy of our customers, business partners, employees and job applicants and other visitors to our website who may choose to provide personal information. We recognise the need for appropriate protections and management of personal information that you provide to us. This Privacy Statement will assist you in understanding what types of information we may collect, how that information may be used, and with whom the information may be shared.
What types of payment do you accept?
We take all major credit cards (Visa, Mastercard, Discover, and American Express), debit cards, and cash. We do not accept personal checks.
Refund/Exchange Policy
If you do not pick up your order, Mannarinu Caterers Ltd. will not issue a refund, regardless of the circumstance. We will be happy to remake the product for you if you need it again; however, you will have to pay for both. We cannot refund any product that is abandoned by the customer.
If Mannarinu Caterers Ltd. has been deficient in our production of your product, we would appreciate it if you would let us know and bring back the remaining product. This allows us to correct our team, and get it perfect next time. Obviously, in this case we will provide you a refund for the product. We retain the right to judge our product quality for ourselves.
If you have bought a Mannarinu Caterers Ltd. product and do not care for it, then we hope you will try something different next time; however, a refund will not be given. If you cancel your cake, cookie, or pastry order with more than 24 hours notice, we will give you a full refund for your product. If you cancel with less than 24 hours notice, we will retain any deposit given up to that point.
Refunds on tiered, wedding, or shaped cakes are handled differently. Please refer to the wedding cake contract for precise language regarding refunds.
Order Cancellation Policy
Cancellations 3 - 7 days before the pick-up/delivery date will result in a forfeit of 50% of any deposits made up to that point. If the order is cancelled with less than 72 hours notice, 100% of any deposits will be forfeited.
Order Complaint Policy
Complaints for orders of €50 or more require a photo or the actual product to be brought in for our inspection. Either of these examples is needed in order for our baking department to find the source of the problem and to get it resolved.
Allergens and Sugar-free Baked Goods
Mannarinu Caterers Ltd. is not an allergen or sugar-free environment. Allergens that we use on a daily basis are nuts, flour (gluten), strawberries, chocolate, dairy, food dyes, and several other known allergens. We cannot guarantee that even with the highest degree of care, allergens and sugar will not be present in any of our baked goods.
Out of Stock Policy
Our stock fluctuates throughout the day with sales demand and stock that we receive from vendors. If an item you ordered is not in production during the time of ordering, we will first try to contact the customer either by phone or via email. We will give you other comparable choices to choose from.
What personal information does Mannarinu Caterers Ltd. collect?
Personal Information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number or email address. Mannarinu Caterers Ltd. may collect certain personal information from customers, business partners, employees and candidates for employment. Mannarinu Caterers Ltd. does not collect personal information when you visit the Mannarinu Caterers Ltd. website unless you choose to provide such personal information. No credit card information is stored on Mannarinu Caterers Ltd.’ website. Credit card information that is given by phone is destroyed immediately after approval and processing.
How does Mannarinu Caterers Ltd. use personal information?
Mannarinu Caterers Ltd. will use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to deliver products/services to you, to bill you for products/services you purchased, and to provide ongoing service and support. Occasionally we may use your information to contact you for marketing and quality assurance purposes. Personal information collected online may be combined with information you provide to Mannarinu Caterers Ltd. through other sources such as trade shows and/or our advertising campaigns.
With whom does Mannarinu Caterers Ltd. share personal information?
Mannarinu Caterers Ltd. will not share personal information with third parties. Mannarinu Caterers Ltd. will not sell, trade or lease your personal information to others. We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Choice and Consent
Mannarinu Caterers Ltd. does not require that customers, business partners or visitors to the Mannarinu Caterers Ltd. website provide any personal information. The decision to provide personal information is voluntary. In some instances, if you do not wish to provide the personal information requested, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested.
Security of Personal Information
Mannarinu Caterers Ltd. is committed to taking reasonable efforts to secure the personal data you choose to provide us. To protect the privacy of any personal information you may have provided, Mannarinu Caterers Ltd. employs reasonable security measures to prevent unauthorised access including Internet firewalls and anti-virus protection. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name and address, so that it cannot be read over the internet. Only those employees who need access to our users' information in order to do their jobs are allowed access. Employees who violate our privacy policy are subject to disciplinary action.
Other Information/Logging and Cookies
Like many other websites, we use "cookie" technology to improve your experience at our site. Cookies are small pieces of data that are placed in your computer's browser to store your preferences. When you visit a website, a message is sent back to the web server by the browser accessing the web site. You may elect not to accept cookies by changing the designated settings on your web browser. However, not utilising cookies may prevent you from using certain functions and features of websites.
Links to Non-Mannarinu Caterers Ltd. Websites and Third Parties
The Mannarinu Caterers Ltd. website may provide links to third-party web sites for your convenience and information. If you access those links, you will leave the Mannarinu Caterers Ltd. website. Mannarinu Caterers Ltd. does not control those sites or their privacy practices, which may differ from Mannarinu Caterers Ltd.. We do not endorse or make any representations about third party websites. The personal data you choose to give to unrelated third parties is not covered by the Mannarinu Caterers Ltd. Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third party companies may choose to share their personal data with Mannarinu Caterers Ltd.; that sharing is governed by that third party company's privacy policy.
On-Line Policy Only
This Privacy Policy applies only to information collected through this site. It does not apply to any information collected or disseminated by any other method. Mannarinu Caterers Ltd. reserves the right to change this privacy policy at any time. Be sure to check this page periodically for updates. This policy applies only to personal information collected online at www.realbuttercream.com and does not apply to information collected offline by Mannarinu Caterers Ltd..
Please be sure to read this Privacy Policy before using or submitting information to us.
Your use of this website is subject not only to the terms of the Privacy Policy, but also to this site’s Terms of Use. This Privacy Policy is subject to change from time to time, so please check back periodically. By accessing and using our website, and by providing us with your information, you agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our site. Your continued use of our site following the posting of changes to these terms will mean you accept those changes.
Children Under 13
We have no way of distinguishing the age of individuals who access our Website, and so we carry out the same Privacy Policy for individuals of all ages. If a child has provided us with personally-identifying information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities.
Access and Opting Out
You may, at any time, remove your personal identifying information from our current customer database. If you have submitted personal identifying information to us and you wish to have it removed from our records, if you have other questions about this policy, the information you have provided to us, or wish to notify us that you do not want your information shared with unaffiliated third parties, please contact us at:
Mannarinu Caterers Ltd., St. John’s Street, Valletta VLT1106 or email us at info@mannarinu.com. So that we can process your requests, include both a detailed explanation and, in the subject line of your message, indicate "Delete Information," "General Privacy Question," "Access to Personal Information," or "Opt Out of Sharing." We will respond to all reasonable requests as soon as feasible.
Contact Information
Any questions regarding this Privacy Statement or if you believe that the privacy of your personal information has not been respected, you may make a written submission to Mannarinu Caterers Ltd., St. John’s Street, Valletta VLT1106 or email us at info@mannarinu.com. So that we can process your requests, include both a detailed explanation and, in the subject line of your message, indicate "Delete Information," "General Privacy Question," "Access to Personal Information," or "Opt Out of Sharing." We will respond to all reasonable requests as soon as feasible.
Changes to this Statement
Please note that this Policy may be subject to modifications from time to time. Any significant changes to this policy will be posted here. Mannarinu Caterers Ltd. encourages you to periodically review this policy to be informed of how we collect, use and protect your information.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Transactions:
We do not keep any information relating to your payment details when you purchase anything from our website or download any of our applications. This is handled entirely by a separate online payment system which we have no connection with. We currently use the services of APCO Systems Limited and more information on how they process your data can be obtained on their own website: http://www.apcopay.eu/
